Refund & Cancellation Policy – Tour Professor

Last Updated: November 4, 2026

At Tour Professor, we value our customers and aim to provide a transparent and reliable travel experience. We understand that travel plans may change due to unexpected circumstances. This Refund & Cancellation Policy explains the conditions, procedures, and guidelines regarding cancellations, refunds, and booking modifications.

Please read this policy carefully before making any booking or payment through Tour Professor or its authorized service partners.

1. General Refund Policy

All bookings and travel-related services are subject to their respective payment, cancellation, and refund conditions.

Refund eligibility depends on the type of service booked, the cancellation date, the applicable supplier terms, and the payment conditions agreed upon at the time of booking.

Before confirming any reservation, customers are encouraged to review the applicable refund and cancellation conditions.

2. Booking Cancellation Policy

Customers who wish to cancel a booking should contact Tour Professor through our official communication channels.

When submitting a cancellation request, please provide:

• Full name of the customer.
• Booking or reservation reference number.
• Travel or service details.
• Original booking date.
• Reason for cancellation, where applicable.

Cancellation requests will be reviewed according to the relevant service provider’s terms and conditions.

A cancellation request does not automatically guarantee a refund.

3. Refund Eligibility

Customers may be eligible for a full or partial refund depending on the booking conditions.

Refunds may be considered in situations such as:

• Cancellation of an eligible booking within the permitted cancellation period.
• Cancellation of a service by the relevant provider.
• Duplicate payments or verified payment errors.
• Other circumstances covered by the applicable booking agreement or consumer protection laws.

Any applicable cancellation charges, administrative fees, or third-party deductions will be communicated where relevant and legally permitted.

4. Non-Refundable Bookings and Services

Certain travel services may be non-refundable, depending on the conditions established by the service provider.

Examples may include:

• Promotional or discounted bookings marked as non-refundable.
• Special accommodation offers.
• Certain airline tickets.
• Last-minute reservations.
• Services that have already been used or completed.
• Bookings with specific supplier restrictions.

Customers should carefully review the terms of each service before completing payment.

Nothing in this policy limits any refund rights that customers may have under applicable law.

5. Cancellation by Tour Professor or Service Providers

In certain circumstances, a confirmed service may be cancelled by Tour Professor or the relevant third-party provider.

Possible reasons include:

• Unavailability of the requested service.
• Operational or scheduling issues.
• Unexpected travel restrictions.
• Safety or security concerns.
• Other circumstances beyond reasonable control.

Where a service is cancelled and a refund is due, eligible customers will be informed about the available refund or alternative arrangements.

The refund amount and available options will depend on the applicable booking terms and consumer protection requirements.

6. Refund Processing Time

Once a refund has been approved, the processing time may depend on the original payment method and the financial institution involved.

Generally, eligible refunds will be processed through the original payment method whenever possible.

Please note:

• Refund approval and refund processing are separate steps.
• Banks and payment providers may require additional processing time.
• International transactions may take longer.
• Currency conversion and bank charges may affect the final amount received.

Customers will be notified when an approved refund has been initiated, where applicable.

7. Booking Modifications and Rescheduling

Customers who wish to modify or reschedule an existing booking should contact Tour Professor as early as possible.

All modification requests are subject to:

• Service availability.
• Supplier approval.
• Applicable modification charges.
• Fare or price differences.
• The original booking conditions.

Some bookings may not allow changes or rescheduling.

8. No-Show Policy

A customer who fails to arrive at the scheduled time or does not use a confirmed service without providing prior notice may be considered a no-show.

No-show bookings may be non-refundable, depending on the applicable service provider’s conditions.

Customers are advised to arrive on time and follow all booking instructions.

9. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or have been charged incorrectly, please contact us as soon as possible.

To help us investigate, provide:

• Payment transaction reference.
• Date of payment.
• Amount paid.
• Booking reference, if available.
• Supporting payment confirmation.

Verified duplicate or incorrect payments will be reviewed and addressed in accordance with applicable payment and refund requirements.

10. Force Majeure and Unexpected Circumstances

Unexpected events may affect travel arrangements and service availability.

These may include:

• Natural disasters.
• Severe weather conditions.
• Government restrictions.
• Public health emergencies.
• War or civil unrest.
• Transportation disruptions.
• Other events beyond reasonable control.

Refunds or alternative arrangements in these circumstances will depend on the relevant service provider’s policies, booking conditions, and applicable laws.

11. Third-Party Booking and Refund Conditions

Some travel services may be provided or fulfilled by independent third-party companies, including airlines, hotels, transportation providers, tour operators, and booking platforms.

When a booking is made directly with a third-party provider, its refund and cancellation policy may apply.

Tour Professor cannot guarantee a refund or override the independent policies of third-party providers.

Where Tour Professor facilitates a booking, we will provide reasonable assistance with eligible cancellation or refund inquiries.

12. How to Request a Refund

To submit a refund or cancellation request, please contact our team using the official contact details below.

Please include your booking information and payment details so that we can review your request efficiently.

Business Name: Tour Professor

Website: [Your Website URL]

Email: [Your Official Business Email]

Subject: Refund or Cancellation Request

Our team will review your request and communicate the next steps.

13. Policy Updates

Tour Professor reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before making a booking or payment.

14. Contact Us

If you have questions about refunds, cancellations, payment issues, or booking modifications, please contact Tour Professor.

Business Name: Tour Professor

Website: tourprofessor.com

Email: info@tourprofessor.com

Business Address: Dubai Hatta Road, Sharjah, United Arab Emirates

We appreciate your understanding and thank you for choosing Tour Professor.

Your journey matters to us. Travel with confidence with Tour Professor!